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| Jean-pascal Gayant |
| GAINS-TEPP, University of Le Mans, France |
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| Université du Maine |
| Avenue Olivier Messiaen |
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| Le Mans cedex 9, 72085 |
| France |
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| jpgayant@univ-lemans.fr |
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| www.univ-lemans.fr/~jpgayant |
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JEL Areas:
D8 : Information, Knowledge, and Uncertainty: General
L8 : Industry Studies: Services: General |
